System Speak

Writing from inside disability and NDIS work, about the decisions people live with, the support they receive and what happens when the two don’t line up.

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27 Jul 26

Safer Lived Experience in Support Work

Lived experience matters, but it is not the same as knowing how to use it safely in support work. This piece explores where things go wrong when relatability replaces training, and why lived experience needs to be learned, reflected on, and held properly to keep participants safe.
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More from System Speak

Discover more insights, experiences, and reflections from the Heart Worx team. Each story offers a different perspective on support, connection, and the people who make our work meaningful every day.

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10 May 2026

When NDIS Reform Makes Support Feel Suspicious

A lived-experience and practice-led reflection on the story being built around NDIS reform - and why suspicion, poor process, and unclear replacement supports should worry people. The NDIS is meant to fund disability-related supports for people whose everyday life is affected by permanent and significant disability.
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29 Sep 2025

When Support Doesn’t Feel Like Support - Why Matching Matters

If you’ve ever had “support” that left you feeling more drained than helped, you’re not alone. In the NDIS, hours and funding are often prioritised over the question that matters most: does this worker actually fit me?
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24 Sep 2025

What Is A Psychosocial Recovery Coach Really Meant To Do

Most people who meet access for psychosocial disability receive PRC hours rather than Support Coordination. That makes the PRC the person who must combine two things: deep NDIS know‑how and a mental‑health‑informed approach.
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At Heart Worx, everything we do points to one clear aim: support that feels safe, steady, and human.

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