Your Voice Matters
Your feedback helps us do better. We welcome compliments, ideas, and concerns. Sharing your experience helps us keep support safe, respectful, and right for you.
If life is in danger, call 000 now.
If you need immediate support, contact Lifeline 13 11 14 or 1800RESPECT 1800 737 732.
Give Feedback Your Way
Choose what fits best for you:
You can share anonymously. If you want a reply, add your contact details. We will never reduce or refuse support because you gave feedback.
What Happens Next
We confirm within 2 business days if you asked for a reply.
Complaints are usually resolved within 15 business days.
If more time is needed, we’ll explain why and give you a new timeframe.
We handle your information in line with our privacy information.
Read our Privacy & Confidentiality PolicyIndependent complaint options
You can contact the NDIS Quality and Safeguards Commission about the quality or safety of NDIS supports at any stage. You do not need to raise the matter with Heart Worx first.
Call 1800 035 544 or report an issue online. The Commission can arrange interpreters and provides information about TTY and National Relay Service access.
Call 1800 035 544Report an issue to the NDIS CommissionOther ways to share feedback
You do not have to use an online form. Talk with us in person, call 0434 366 666 or email admin@heartworx.com.au.
You can ask a support person or advocate to contact us with you or on your behalf.
Tell us what would make sharing feedback easier, including whether you need an interpreter or translated information. We’ll discuss the options and confirm what can be arranged.
Interpreter or translation — tell us what you need and we will arrange it
