Your Voice Matters
Your feedback helps us do better. We welcome compliments, ideas, and concerns. Sharing your experience helps us keep support safe, respectful, and right for you.
If life is in danger, call 000 now.
If you need immediate support, contact Lifeline 13 11 14 or 1800RESPECT 1800 737 732.
Give Feedback Your Way
Choose what fits best for you:
You can share anonymously. If you want a reply, add your contact details. We will never reduce or refuse support because you gave feedback.
What Happens Next
We confirm within 2 business days if you asked for a reply.
Complaints are usually resolved within 15 business days.
If more time is needed, we’ll explain why and give you a new timeframe.
Your information will be kept private in line with our Privacy & Confidentiality Policy.
If you are not satisfied with our response, you can contact the NDIS Quality and Safeguards Commission for independent complaint handling: 1800 035 544 or visit their website. Interpreters and TTY are available.
Other Ways to Share Feedback
Talk to us in person or by phone.
Interpreter or translation — tell us what you need and we will arrange it
