Privacy & Confidentiality Policy
Your privacy matters.
At Heart Worx, we respect your information, your story, and your right to choose what you share.
What we collect
- Contact details (name, phone, email)
- Support needs and preferences
- Notes from shifts or coordination meetings
- Safety or emergency information
How we use it
- To provide the supports you’ve asked for
- To keep you safe and meet our duty of care
- To communicate with you and your support team
- To meet legal and NDIS requirements
Your rights
You can:
- Access your information
- Ask us to correct details
- Decide what you share
- Withdraw consent for sharing (unless safety/legal requires it)
Who we share with
- Only with your consent, or
- If required by law (e.g. serious safety concerns).
Keeping information safe
- Secure digital storage and passwords
- Locked cabinets for paper files
- Only staff who need access can see it
Questions or concerns
- Call Riley (Director): 0434 366 666
- Email: admin@heartworx.com.au
If you’re not satisfied, contact the NDIS Quality and Safeguards Commission: 1800 035 544.
Make A Referral
At Heart Worx, everything we do points to one clear aim: support that feels safe, steady, and human.
