Support Coordinator / Psychosocial Recovery Coach

We’re currently holding space for one more skilled person to join our team in a dual Support Coordination / Psychosocial Recovery Coaching role.

This is a flexible employee position (full-time or part-time), based in Tamworth. You’ll be supported by a calm, kind team that values reflective practice, steady caseloads, and sustainable, person-led work.

What we’re offering

• SCHADS Level 4.2–5.1 (award-backed) based on experience
  
• Approx. $90,000–$101,000 FTE + 12% super
  
• Work laptop + phone provided
  
• Flexible working days and hours (FT/PT considered)
  
• Guidance and reflective check-ins for complex casework
  
• A small, trauma-informed team culture with lived and professional leadership
  

What the role involves

• Supporting participants to understand and coordinate the supports in their NDIS plan
  
• Working alongside people with psychosocial disability and complex life experiences
  
• Navigating systems like NDIS, housing, health, mental health, and community supports
  
• Writing clear, trauma-informed notes and reports that reflect the person’s story and needs
  
• Staying connected through regular check-ins and planning conversations
  
• Collaborating with providers, services, and informal supports
  

Who this might suit

• You’ve worked in community services (Disability Employment, Disability Leadership, Youth Work, Case Work, Recovery) and can step into SC/PRC with confidence
  
• You understand how the NDIS links with systems like housing, mental health, or justice
  
• You’re confident with documentation and follow-up — or open to learning with guidance
  
• You value calm, honest teamwork over hustle or pressure
  
• You might bring lived experience, recovery insight, or professional coordination skills — we value all three
  

Ready to apply?‍

Click below to start your application. You’ll be asked a few questions to help us understand your background and the kind of support environment that works for you.

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After you submit

• We acknowledge applications within 2 business days
  
• Typical hire time is 2–3 weeks
  
• You can choose your preferred first contact: SMS, email, or phone
  

How we hire

1. Short form – a few questions about you and the work that suits you
   
2. Calm conversation – about strengths, interests, and support style
   
3. Checks and screening – guided with support, no surprises
   
4. Match and onboarding – paced, supported, and practical
   

‍Inclusion and access

We welcome applications from people with lived experience of disability, psychosocial disability, neurodivergence, trauma, and from Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, and people from culturally and linguistically diverse backgrounds.

If you need adjustments to apply or interview, tell us what works for you. We will make it happen.‍

‍Questions?

‍email us @ admin@heartworx.com.au