What is Psychosocial Recovery Coaching?

A Psychosocial Recovery Coach (PRC) is someone who gets what it’s like to live with the ups and downs of mental health — and walks alongside you through the systems, setbacks, and shifts that come with it.

At Heart Worx, we understand that recovery isn’t a neat, linear path. It can be hard, hopeful, messy, and meaningful — all at once. Recovery isn’t about “getting better” in someone else’s eyes. It’s about what stability, connection, and wellbeing look like to you — even on the tough days.

The NDIA defines recovery as “achieving an optimal state of personal, social and emotional well-being, as defined by each individual, whilst living with or recovering from a mental health condition.”

We take that seriously — and we honour the fact that the definition is yours to shape.

How We Support You

Our Recovery Coaching doesn’t follow a script. It adapts to your rhythms, priorities, and what feels safe or possible right now.

We use a flexible NDIS recovery plan that includes the foundations of psychoeducation, values-led goal setting, and self-awareness — but we meet you where you are, not where someone else says you “should be.”

💬 Personalised Support

• We get to know your context — what’s working, what’s overwhelming, what’s helped before. We’ll build goals that actually feel relevant to you, and check in regularly about whether they still do.

🧠 Capacity Building

• Our role is to support your skills and self-trust, not take over. Whether it’s managing daily life, navigating shutdowns, rebuilding relationships, or trying something new — we back small steps and sustainable growth, not pressure.

🧭 NDIS Navigation

• We’ll help you make sense of your plan, understand your rights, and connect with services that don’t just tick boxes — they work for you. That includes honest advice when things aren’t working, and advocacy when you need a stronger voice in the system.

🤝 Whole-of-Life Support

• Recovery doesn’t happen in isolation. We can work alongside your broader supports — family, community, housing, education, or health services — to build a wraparound network that holds what matters to you.

🌱 Lived Expertise

• Many of our coaches bring lived and living experience of mental health recovery. That means less guesswork, more depth — and real empathy when things feel stuck or hard to explain. We don’t assume. We listen.

🔄 Flexible and Real

• Mental health isn’t always predictable — so we won’t treat it like it is. Your support can adapt over time. That might mean stepping back when things feel too much, or leaning in when momentum builds. We respect your pace, your insight, and your right to lead.

A Recovery Coach Who Gets It

Good recovery support isn’t about “fixing” you. It’s about walking beside you in ways that feel doable, steady, and aligned with who you are — not just what the system expects.

We work with people who’ve been let down or dismissed, or who just want someone who gets it. If that’s you - you’re not alone, and you’re not too much.

📍 Based in Tamworth, NSW — with local knowledge, lived insight, and values that prioritise safety, autonomy, and connection.

Ready to take the next step — or just want to ask questions first?

Contact us or make a referral to start the process.